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Ethics Employee Evaluation Samples. Sandra does not take her customers for granted. Scott always provides customers with the utmost detail so they feel well cared for and understood which helps the company’s bottom line. Ron needs to work on his delivery with customers. Every division in a company has its own customers. Greg has not understood completely why customer service training is important and he frequently is late to class or sometime does not take part in. Harry is very empathetic, which allows him to connect with customers on a whole new level, making them feel cared about, rather than just looking at them as a number. She will not get a promotion unless she starts working on them. He works hard to ensure that every customer is happy with his service. He always pays attention and finds ways to go above and beyond. He cares about the company and its bottom line, and it shows in his level of customer service. She treats every customer with the utmost respect and does whatever is necessary to ensure their happiness. Jonathan quickly finds a common language with both customers and other employees. Can you reject a customer without making them frustrated? Don only cares about his customers; he doesn’t see who he can help in his downtime. Note that, customer satisfaction review phrases can be positive or negative and your performance review can be effective or bad/poor activities for your staffs. Valerie is willing to provide clients of the company with the highest level of service and comfort. Customer Service: Needs Improvement Phrases. George readily overcomes complaints of his clients without showing impatience or rudeness. Are there any instances where you delayed responding to a customer and did you give any explanations for the delay.

Steve is highly approachable and open to criticism when his performance requires a bit of tweaking. Jessica does not know much about the products of our company. We use cookies to ensure that we give you the best experience on our website. It almost sounds like he’s talking to a friend rather than customers.

Paul has the patience of a saint and can work with the most difficult customer. He can make any customer feel at ease with his words.

Rick doesn’t show up to work on time, and when he does show up, he seems frustrated or hurried with his customers. How do you measure customer satisfaction. Customer Service is the ability to cater for the needs of the client by providing excellent customer service without compromise. What efforts are you making to gain more understanding about company products?

He does not even try to improve his communication skills. How did you correct the situation? Dave is very impatient when he talks to the customer. Callie doesn’t know how to deal with difficult customers. Gary doesn’t work fast enough. 0. Many customers request him because of his efficiency. Bill is always said that he does not listen to his customers well. Steve always asks for help when he doesn’t know how to deal with a specific customer, especially when the problems are big. Larry really cares about the company’s bottom line and it shows in his customer service.

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